Privacy Policy

Last Updated: August 25, 2026

Our Commitment to Your Privacy

We know that shopping online means trusting a website with a bit of your personal information, and we don't take that trust lightly. This policy explains what we collect, why we collect it, and how we keep it safe. Our goal here is transparency, not fine print — if anything below isn't clear, feel free to reach out and ask.

Information We Collect

When you browse our site or place an order, we may collect the following:

  • Contact details you provide, such as your name, email address, shipping address, and phone number
  • Payment information, such as your credit or debit card number, which is entered and transmitted through our secure checkout
  • Order details, including the items you've purchased and your order history with us
  • Basic browsing information, like the pages you visit and how you interact with our site, which helps us understand what's working and what isn't

We only ask for what we actually need to process your order, respond to your questions, or improve how our site runs — collecting personal information isn't something we do for its own sake, and it's never the main purpose behind any feature on our site.

How We Protect Your Information

Our entire site runs on SSL (Secure Sockets Layer) encryption, which means any information you enter — especially sensitive details like your credit card number — is encrypted while it travels between your device and our servers. You can check for this yourself by looking for the padlock icon in your browser's address bar whenever you're on our site.

Any page where you'd enter payment or personal details is protected by this same SSL technology, and we handle that information carefully at every step, from the moment you enter it through to order processing.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and customer service
  • Respond to questions or requests you send us
  • Send order confirmations, shipping updates, and — if you've opted in — occasional updates about our products
  • Improve our website and the overall shopping experience

What We Don't Do

There are a few things we want to be direct about, because we think they matter:

  • We do not sell your contact information. Your email address, phone number, and mailing address are yours, and we don't hand them over to third parties for marketing or resale purposes.
  • We do not use your personal information or photos in advertising without your consent. If we ever wanted to feature a customer photo or story in our marketing, we'd ask you first — it would never happen automatically or without your say-so.
  • Collecting your data is never our main goal. Every piece of information we ask for exists to support an actual part of your shopping experience, like getting your order to your door.

Sharing With Third Parties

We work with a small number of trusted service providers — for example, payment processors and shipping carriers — who need certain information to do their jobs, like charging your card or delivering your package. These providers only receive what's necessary to complete their specific task, and they're not permitted to use your information for anything beyond that.

We may also share information if required to do so by law, such as in response to a valid legal request.

Cookies and Site Analytics

Like most websites, we use cookies and similar tools to remember your cart, understand how visitors use our site, and generally keep things running smoothly. You can adjust your browser settings to limit or block cookies if you'd prefer, though some site features may not work as well without them.

Children's Privacy

Our website and services are intended for use by adults, or by users who have their guardian's consent to shop with us. We do not knowingly collect personal information from anyone under the age of 16. If we ever discover that we've collected information from someone under 16 without appropriate guardian consent, we'll take prompt steps — both technical and administrative — to delete that information and prevent any further collection.

By using this website, you're confirming that you've reached the legal age of majority in your jurisdiction, or that you're using our site and services with permission from a parent or legal guardian.

Your Choices

You're welcome to reach out at any time to ask what information we have on file for you, request that we correct it, or ask us to delete it. We'll do our best to accommodate your request promptly, within what's legally required and practical on our end.

Changes to This Policy

We may update this policy from time to time as our practices or applicable laws evolve. When we do, we'll update the "Last Updated" date at the top of this page, so you can always see when it was last revised.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, reach out to us here:

US Return & Shipping Address: 2118 Wilshire Blvd, Santa Monica, CA 90403, United States

Official Business Address: Room 1602, Lee Kee Centre, 165-171 Wan Chai Road, Wan Chai, Hong Kong

Email: service@ornawe.com

Phone: +1 (925) 341-3022

Hours: Monday–Friday, 9 AM–5 PM PT